Patient-centered care

Each patient comes to us with their unique hopes, fears, and expectations about the end of life. We help them to live their days to their fullest until they die. We are passionate about making every day count and go out of our way to make the ordinary extraordinary. 

 

With patients at the centre of our interprofessional team approach, we can support their physical, emotional, intellectual, social, and spiritual needs. This approach also helps families and loved ones through their journeys.

 

As each individual is unique, we develop a personalized care plan responsive to our patients’/families’ priorities and adjust it continuously. All care services the Residence provides are free of charge to patients and families.

Highly-specialized experts

Our approach allows the natural process of death to occur in its own time and seeks to make this period as comfortable as possible for our patients and their loved ones. Our priority is to relieve suffering, address expectations and heighten the quality of life. Our daily actions translate into hope, warmth, and serenity for our patients and their families.

 

We are grateful to be able to count on a clinical care team composed of highly-specialized experts in end-of-life pain and symptom management. With their remarkable knowledge and compassion, our physicians, nurses, and patient care attendants care for our terminally ill patients, focusing on what matters most to them in their last days.

 

We make sure our existing and new clinical care team members master the competencies that are critical to providing care, such as principles of palliative care, communication, optimizing comfort and quality of life, care planning and collaborative practice, last days and hours, loss and bereavement, professional and ethical practice, and self-care.

Patient care in numbers

Leaving this world with celebration and love

At the Residence, we make a point to focus on life. We recognize the importance of a patient’s time with their loved ones and celebrate the little things and special moments that create memories in this final chapter. 

 

We are honoured and pleased to help families celebrate numerous joyous events and rituals with their loved ones.

See Supportive Care and Bereavement for a description of the complementary, non-clinical services offered to patients and familiies.

The right balance between specialized care and human touch