Improving quality of life

Nav-CARE is a free program offered by Teresa Dellar Palliative Care Residence volunteers, designed to improve the quality of life of people living with a serious illness, and their caregivers.

About the program Nav-CARE uses specially trained volunteers to regularly visit people who are living at home with serious health conditions affecting their quality of life.  These volunteers are trained in assessing quality of life, advocating, facilitating connections to community, and supporting access to resources. The goal of Nav-CARE is to improve quality of life so that people with serious chronic illnesses can be well at home.

Who is Nav-CARE designed to help?


West Island caregivers and adults living with chronic illness who have quality of life concerns such as:

  • Living with serious chronic illnesses
  • Having difficulty finding or accessing information or resources.
  • Feeling lonely or isolated
  • Experienced a recent loss
  • With mobility or sensory challenges
  • Increased disengagement
  • Having difficulty making decisions
  • Having difficulty accessing resources
  • Feels the need for additional support
  • Experiencing caregiver fatigue
  • Persons  with Alzheimer’s disease or dementia should be accompanied by their caregiver

West Island municipalities covered by Nav-CARE:











Volunteer as a Nav-CARE Navigator:

The Nav-CARE Navigator is a person who enriches the work of the Teresa Dellar Palliative Care Residence in caring for persons living at home with a serious chronic illness, and their family. The Nav-CARE Navigator facilitates connections, independence and promotes quality of life, by helping clients connect with people, resources, and services available in their communities. The Nav-CARE Navigator volunteer will visit with individuals living at home and suffering from serious chronic illness, for 30 to 90 minutes every 1 to 2 weeks, by phone, in person, and/or virtually.

Your primary responsibilities:

  • Visit individuals regularly, by phone, in person and/or virtually
  • Develop relationships with individuals and their family that promote wellness
  • Provide support and encouragement
  • Find community resources and services and connect individuals and families to them
  • Help individuals stay engaged in what is meaningful to them
  • Provide active listening
  • Attend monthly meetings

General attributes:

  • Experience working with the elderly
  • Experience in palliative care, an asset
  • Resourceful in seeking out information, tools and resources
  • Ability to develop compassionate relationships
  • Highly effective communication skills
  • Highly effective listening skills
  • Professionalism
  • Diplomacy and discretion
  • Bilingualism (spoken English and French)

If you have any questions, please do not hesitate to contact the Nav-CARE Coordinator Cynthia Lapointe at 514-941-1718 or
We look forward to talking to you!