Time is a wonderful gift
Join our caring community
The Residence is always looking for people with a heart of gold and a smile that can light up a room! We rely on more than 200 carefully chosen and trained volunteers who provide 15,000+ hours of volunteering per year.
Our dedicated volunteers assist with every non-medical aspect of care, from greeting families and delivering meals to spending time with patients and supporting grieving family members.
To apply to become a volunteer please complete the volunteer application form:
To apply to become a Complementary Services volunteer (Hairdressing, Manicure, Massage, Meditation, Yoga), please complete the Complementary Services volunteer application form:
Ways you can help
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Your role
To assist in a variety of administrative activities according to your experience, skills, and interests.
Primary Responsibilities:
- General clerical work
- Phone calls
- Photocopying
- Data entry
- Mailing
- Accounting
- Other office services, as needed.
General Qualifications:
- Demonstrated ability to work in an integrated team environment.
- Relevant work or volunteer related experience
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
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Your role
Enriching the work of the Teresa Dellar Palliative Care Residence through follow-up bereavement phone calls to family members whose loved one has died at the Residence.
Primary Responsibilities:
- Call assigned bereaved persons within the stated guidelines (at the 3, 6, 9, and 12-month mark).
- Listen to and support their assigned person(s).
- Refer community resources if needed.
- Maintain detailed records of each phone call.
- Attend Bereavement Support Callers monthly meetings.
General Qualifications:
- Highly effective communication skills
- Demonstrated ability to work in an integrated team environment
- Adaptability to change
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Ability to respect boundaries and limits
- Bilingualism
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Your role
To communicate and promote our complementary services to our patients and their families and assist them in completing the required paperwork.
Primary Responsibilities
- Circulating throughout the building to all patient rooms to communicate, explain and promote our complementary service offering to patients and their families.
- Assist patients in completing necessary paperwork, as needed.
- Provide the nursing team with completed forms for approval and signature.
- Keep bulletin boards in patient rooms up to date.
General Qualifications:
- Highly effective communication skills
- Strong organization skills
- Demonstrated ability to work in an integrated team environment
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Bilingualism
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Your role
The Course pour la Compassion is an annual fundraising event that engages the community in a fun, family-friendly event in Pointe-Claire. Committee members are active in the development and execution of the Course pour la Compassion.
Primary Responsibilities:
- Attend monthly committee meetings
- Logistics:
- Assist with necessary activities to prepare for the event, such as;
- Connecting with suppliers to solicit goods or services for the event.
- Gathering supplies and donations
- Posting promotional materials in public venues
- Assembling race kits
- Distributing race kits
- Assist with set-up and clean-up on the day of the event.
- Assist with necessary activities to prepare for the event, such as;
- Outreach to team participants:
- Connect with schools to promote and encourage the school to create a team of runners/walkers.
- Connect with sports teams to promote and encourage the team to participate.
- Maintain communication with team leaders to offer support and assistance.
General Qualifications:
- Highly effective communication skills
- Experience with teamwork
- Interest in community-based activity
- Resident of Pointe-Claire, an asset
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Your role
To enhance the work of the Teresa Dellar Palliative Care Residence in caring for the terminally ill and their families by helping maintain a pleasant outdoor environment around the Residence.
Primary Responsibilities
- Collaborate with the team to assist with planning, planting and maintaining flower gardens, shrubs, hedges and small trees.
- Assist with keeping general oversight on lawn and garden conditions
- Report observations and/or ideas to the garden team lead
- Consult with team lead prior to adding or changing the gardens
General Qualifications:
- Demonstrated ability to work in an integrated team environment
- Flexible hours (determined with team lead, based on the need)
- Reliability
- Diplomacy and discretion
- Appropriate skills for tasks – knowledge of plants, gardening skills
- An ability to employ good judgement and work unsupervised
- Physically capable of helping with the gardening team
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Your role
Supporting the work of the Teresa Dellar Palliative Care Residence in caring for the terminally ill and their families by assisting housekeeping staff in assuring a clean and safe physical environment.
Your primary responsibilities:
- Assisting with various housekeeping tasks as required while providing a safe and clean environment.
- Helping with the disinfection process of patient rooms according to required protocols.
- Being part of overall building and grounds upkeep as needed.
General Qualifications:
- Demonstrated ability to work in an integrated team environment
- Diplomacy and discretion
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Physical ability to stand for duration of shift
- Physically capable to help the facilities team
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Your role
Our patients and their visitors find comfort gathering around the table in the Residence for a good meal or a cup of coffee. Kitchen volunteers contribute to the welcoming ambiance and offer comfort through the food that is prepared.
Your primary responsibilities
Each scheduled time slot has been designed with the following specific purposes:
Breakfast Service (7:30 – 10:30):
The volunteer attends to the breakfast orders, while the staff members begin lunch preparation. The volunteer may be asked to assist with dishwashing duties, perform light clean-up duties, restocking and/or basic food preparations.
Lunch Service (10:30 – 1:30):
Assist with the lunch service, prepare meals and trays for the Burlodge food trolley, and help serve employees and visitors. The volunteer is also asked to clean up after lunch and help with dishwashing duties.
Dinner Service (3:30 – 6:30):
Set-up for dinner service, help prepare trays for the Burlodge food trolley and help serve employees and visitors. They will also assist with closing the kitchen, cleaning up and restocking for the next day.
General Qualifications:
- Highly effective communication skills
- Demonstrated ability to work in an integrated team environment
- Adaptability to change
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Dependable
- Ability to follow instructions
- Diplomacy and discretion
- Physical ability to stand for duration of shift
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Your role
Facilitating the work of the Teresa Dellar Palliative Care Residence in caring for the terminally ill and their families by always assuring the availability of clean linens.
Primary Responsibilities:
- Loading and unloading commercial washer and dryer.
- Folding and storing linens according to pre-established patterns.
- Assisting in replenishment of linens in room and common areas where needed.
General Qualifications:
- Demonstrated ability to work in an integrated team environment.
- Reliability and flexibility
- Diplomacy and discretion.
- Good physical shape, capacity to lift, pull and push weight.
- An ability to use own initiative and work unsupervised.
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Your role
To provide patients who are terminally ill and their families an atmosphere of caring and support while taking meal orders, delivering meals and clearing tables once the patient has finished their meal.
Primary Responsibilities:
- Meal time tasks:
- Take the meal orders from all patients according to their unique dietary needs.
- Deliver meals to the patient’s room.
- If patient is eating in the dining room, ensure their tray is delivered to them in the dining room.
- Pick up all trays after the meal.
- Record/report the quantity of food consumed by the individual patient.
- Replenish water pitchers.
- Other tasks:
- Circulate through Residence replenishing coffee stations and be available to those who need assistance or information.
- Assist with upkeep of the flower vases (discard dead flowers, change the water, etc.)
General Qualifications:
- Highly effective communication skills
- Demonstrated ability to work in an integrated team environment
- Adaptability to change
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Physical ability to stand for duration of shift
- Bilingualism
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Your role
To mentor and train new volunteers on the tasks associated with their role as they integrate into the volunteer team.
Primary Responsibilities:
- Greet volunteer on first day:
- Demonstrate how to sign in to Volunteer Reporter
- Tour of Key areas in the building for volunteers – volunteer room, sign in computer, lockers to store belongings, coat room, bathrooms, etc).
- Introduce the new volunteer to employees and other volunteers in the department and other volunteer areas.
- Review Covid protocol, if relevant
- Explain mentor system and scheduling procedure
- Review contact information and procedure in case of anticipated/unanticipated absences.
- Review availability and schedule
- Refer to the training package while training on job tasks (Functional Lead or Mentor)
- Be the “go to” resource for practical questions, e.g. how things work, who does what, norms of the organization, and dos and don’ts.
- Consent for exchange of contact info with the new volunteer.
- New volunteer will work alongside the mentor until training is complete (1 – 3 shifts).
General Qualifications:
- At least 12 months experience volunteering in the Residence
- Demonstrated ability to work in an integrated team environment
- Highly effective leadership and communication skills
- Integrates the Residence values in their work
- Reliability
- Diplomacy and discretion
- An ability to employ good judgement and work unsupervised.
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Your role
Musicians (guitar, harp, violin, piano) play gentle ‘background’ music in the late afternoon or evening in our common areas. As well, seasonally we call upon choral groups to serenade the patients to bring a holiday feeling to the Residence. This helps create a homelike and serene environment and offers patients and their loved ones a welcome opportunity to enjoy something different.
Primary Responsibilities:
- Play music as a form of entertainment for our patients and their families, ensuring their needs are being met.
- When there is an audience, introduce yourself and welcome our patients and their families.
- Be enthusiastic and calm during the musical entertainment.
General Qualifications:
- Demonstrated ability to work in an integrated team environment
- Diplomacy and discretion
- Appropriate skills for the task – ability to play a musical instrument or perform a musical talent
- Good interpersonal skills
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Your role
The Nav-CARE Volunteer Navigator will visit individuals living at home and suffering from various health-related and/or emotional issues, including chronic illness, isolation & loneliness, mobility challenges, grief & loss and/or caregiver fatigue. We ask that these visits be in-person, for 60 to 90 minutes every 1 to 2 weeks (via phone or virtually only as an exception).
Role Purpose:
The Nav-CARE Volunteer Navigator enriches the work of the Teresa Dellar Palliative Care Residence by caring for homebound persons in need and their families.
The Nav-CARE Volunteer:
- Helps clients locate local services and resources that can help manage their illness or that of a loved one
- Guides clients to connect with people, resources, and services available in their communities
- Advocates for clients, when necessary
- Helps to relieve feelings of grief, loneliness, isolation or caregiver fatigue
- Is someone to talk to through difficult decisions and future plans that can arise out of declining health
- Supports clients to re-engage in learning opportunities and hobbies, facilitate community connections, gain independence and promote quality of life
- Creates a trusting bond and a companionship with clients
Primary Responsibilities:
- Visit individuals regularly (1x per week) in person
- Develop relationships with individuals and their families that promote wellness
- Provide support and encouragement
- Find community resources and services and connect individuals and families to them
- Help individuals stay engaged in what is meaningful to them
- Provide active listening
- Attend monthly meetings & trainings
General Qualifications:
- Experience working within the helping field (through education, work or other volunteer)
- Experience working with the elderly (an asset)
- Experience in palliative care (an asset)
- Resourceful in seeking out information, tools and resources
- Highly effective communication skills
- Highly effective listening skills
- Ability to develop compassionate relationships
- Professionalism
- Diplomacy and discretion
- Spoken Bilingualism, English and French (an asset)
** Training that is specific to the Nav-CARE program will be provided**
Contact the Nav-CARE Coordinator, Cynthia Lapointe for further information
clapointe@tdpcr.ca or 514-941-1718
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Your role
To assist the nursing team in a hands-on manner with patients who are terminally ill and to provide an atmosphere of caring and support.
Primary Responsibilities:
- Carry out requests from nurses and/or Patient Care Attendants (PCA/PAB). For example, feeding a patient, getting linens from the supply room, re-stock supplies in the patient’s room, etc.).
- Assist nursing employees with patients’ personal care needs (i.e., bathing, toileting, dressing).
- Assist with the use of room equipment (i.e., bed, lazy boy).
- After verifying with the nursing team, assist patients and visitors with special requests (i.e., cot for sleeping in room, pet-visitors, going outside)
- Assist patients at mealtimes (i.e., put bib on, set up tray, assist PCA in repositioning the patient, if needed).
- Accompany patients with activities (i.e., music, art, a movie, a game, etc.)
- Answer call bells promptly and inform nurse or PCA of patient’s needs.
- Ask for direction from the Team Lead when things are quiet
General Qualifications:
- Highly effective communication skills
- Demonstrated ability to work in an integrated team environment
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Physically capable to help nursing team
- Bilingualism
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Your role
To provide company to patients who are terminally ill and support an atmosphere of care and compassion.
Primary Responsibilities:
- Provide friendly visits to patients who are lonely or isolated
- Provide conversation as desired by the patient or sit quietly with the patient
- Be present to provide calm support, listen to music, watch TV, read aloud
- Accompany patients during activities (i.e., music, art, a movie, a game, etc.)
- Provide a brief report after the visit
General Qualifications:
- Demonstrates highly effective communication skills
- Can work in an integrated team environment
- Reliable
- Flexible availability an asset
- Demonstrates professionalism and maturity
- Uses diplomacy and discretion
- Is comfortable conversing in French and English
- Can recognize if the patient needs additional support and seek help from appropriate staff.
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Your role
The Receptionist is the first contact for patients, their families, and guests and ensures the entrance area runs smoothly, efficiently, and professionally. The Receptionist uses organizational and interpersonal skills to support the Residence’s operations and works collaboratively with the team.
Primary Responsibilities:
- Greet and appropriately direct patients, families, visitors and guests, notifying employees when a guest arrives.
- Provide callers with accurate information and redirect calls as appropriate. Ensure the regular retrieval of all voicemail messages with redirection to appropriate employees for follow-up.
- Parking:
- Manage all parking passes for street parking on André-Brunet
- Manage the North parking lot gate
- Manage tickets for P7 parking lot
- Maintain and oversee the sign-in sheet log
General Qualifications:
- Demonstrated ability to work in an integrated team environment
- Reliability, flexibility, punctuality
- Professionalism and maturity
- Diplomacy and discretion
- Bilingualism
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Your role
To assist the fundraising department in various aspects of outreach, preparations, and implementation of events and activities designed to attain our fundraising objectives.
Primary Responsibilities:
- Build relationships with community partners
- Solicit donations of auction/door prizes
- Run errands to collect and/or deliver items
- Assist with preparations and/or execution of annual fundraising events
General Qualifications:
- Demonstrated ability to work in an integrated team environment.
- Relevant work or volunteer-related experience
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Bilingualism
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Your role
To provide a little bit of comfort and distraction during a patient and family’s time with us, by offering afternoon tea and cookies (wine & cheese on Fridays).
Primary Responsibilities:
- Verify if any patients have dietary restrictions.
- Pass by each patient room to serve tea or coffee and cookies (wine & cheese on Friday) to the patient and their visitors.
- Converse with patients and visitors, as appropriate, to help brighten their day.
General Qualifications:
- Reliability and flexibility
- Professionalism and maturity
- Diplomacy and discretion
- Appropriate skills for the task – requires walking, standing, lifting and reaching
- Bilingualism
Complementary Services Volunteer - Hairdressing, Manicure, Massage, Meditation, Yoga
For more information about becoming a complementary services volunteer, please contact Louise Bilodeau, Training & Complementary Services Manager, at lbilodeau@tdpcr.ca or at 514-693-1718, ext. 262.
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Your role
To offer hairdressing and/or hairstyling to our patients.
Your primary responsibilities
- To wash and/or style patient’s hair
- With the assistance of a Patient Care Attendant or another volunteer, adjust hairdressing service to the needs of the patient
Requirements:
- Certification in hairdressing
- Comfortable working in a palliative care environment
- Demonstrated ability to work in an integrated team environment
- Diplomacy and discretion
- Strong listening and communication skills
- Bilingualism (spoken English and French)
- Follow the training on the use of a washing cap or bucket/basin
- Time commitment is 1-2 hours weekly or 2 hours bi-weekly.
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Your role and primary responsibilities:
To offer our patients a gentle hand massage and/or the opportunity to have their nails painted.
Requirements:
- Certified
- Comfortable working in a palliative care environment
- Demonstrated ability to work in an integrated team environment
- Diplomacy and discretion
- Strong listening and communication skills
- Bilingualism (spoken English and French)
- Time commitment is 1-2 hours weekly or 2 hours bi-weekly.
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Your role:
To offer gentle massage therapy to our patients.
Primary responsibilities:
- Offer massage therapy to help alleviate pain and as a form of relaxation
- Tailor the massage therapy to patients needs and limitations.
Requirements:
- Certification in massage therapy from a recognized institution
- Liability insurance
- Member of an association
- Demonstrated ability to work in an integrated team environment
- Diplomacy and discretion
- Strong listening and communication skills
- Bilingualism (spoken English and French)
- Time commitment is 1-2 hours weekly or 2 hours bi-weekly.
- Experience and/or training in oncology or palliative care, an asset.
Whether you want to support patients directly, or prefer to help behind the scenes, there are many ways you can volunteer with the Residence.
Friendly faces
Susan Bélanger
There is nothing like getting into a bed with fresh sheets or having soft, comfortable pajamas to wear. Susan has been part of our volunteer team, doing laundry weekly since 2016. She brings her smile and enthusiasm to a job that never takes a break. She makes sure that every room is stocked with clean linens and is ready to go for every patient arriving. She is the proud grandmother of 6 grandkids who are also very proud of HER for the time she gives the Residence. We are so grateful to have her on our team.
Virginia McGrath
Virginia’s connection to us began a few years ago when her husband passed away at the Residence. Over the next few years, she became a strong supporter with her walking group, the Walkstars, attending various fundraising events. Recently she retired from the daily work grind (and commute!) to join the Residence as a “meal server/replenisher” volunteer once a week. Virginia helps patients by making sure the home-cooked meals arrive as expected and keeps the coffee warm for all visitors all the while sharing her friendly demeanor.
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