Visiting hours and overnight stays

Family members, friends, and pets are welcome to visit their loved ones. All visitors must enter and exit by our front door and must, for safety reasons, sign in and out of our logbook.

Visiting hours are 24/7, with a maximum of two people for overnight stays. Please advise the nurse if a family member or a friend wishes to stay overnight in the patient’s room. Up to two people may stay overnight comfortably in the patient’s room. A pull-out cot and recliner are available. For fire safety reasons, visitors are not permitted to sleep in any of the common areas of the Residence. There is a shower on the main level for visitors. Towels are provided as needed.  We ask that people staying the night arrive before 8 p.m. if possible, and those coming in for a morning visit arrive after 8 a.m. (when someone is at reception to welcome them). 

Visitors are expected to respect the privacy, dignity, and need for rest of all residents. To maintain a quiet and calming atmosphere, large gatherings (10 or more people) in common areas must be approved in advance by a member of the nursing or supportive care team to ensure appropriate arrangements can be made. When a patient’s condition changes or increased family presence is needed, the care team will work with families to support bedside presence while ensuring their peace and comfort.

We understand that visitors may need to stay in touch with loved ones. To help maintain a peaceful environment for patients and families, we ask that cell phone conversations be kept private and quiet, and that phone calls in hallways be avoided whenever possible.

Parking permits are available for those who wish to park directly on André-Brunet Street. Please inquire at reception, as spaces are limited.

PET VISITS 

We welcome your pet to the Residence. We understand and promote the importance of pets who play such a caring and comforting role in so many families. To help maintain a safe and peaceful environment for our patients, families, employees and volunteers, and given that some people are fearful of, or allergic to, pets, we would ask that you please respect the following guidelines: 

• Please inform the receptionist when your pet is entering the building.
• We ask that you please place the sign available in the nursing station, indicating dog or cat, on the hook of the patient’s door. This alerts our employees and volunteers to your pet’s presence before they enter the room. Please return the card to the nursing station when you no longer plan to bring them for a visit.
• For everyone’s comfort and safety, please keep your pet leashed and under control at all times. Please avoid common areas with your pet, including the family rooms and dining area, for hygiene and out of consideration for those with allergies and/or fears. Pets with a history of aggressive behaviour, such as lunging or biting, are not welcome.
• Please take care of walking, feeding and cleaning up after your pet.
• If a pet disrupts the care or comfort of patients, families, employees, or volunteers, and cannot be calmed, we may ask that the pet be taken home for the remainder of the visit.
• Pets are not permitted to stay overnight.